Mattress Warehouse FAQs


What mattresses are on sale?

Mattress Warehouse strives to provide customers with the best prices available. Additionally, we frequently offer promotions and sales for mattresses and accessories, which can be viewed on our sales page.

Can I view mattresses from online in a real store?

Absolutely. A majority of the mattresses you find online can be tried out in-store. If you have a particular mattress in mind, let one of our sales reps know. From time to time, there might be mattresses you can only find online. If you have any questions about these, you can speak to one of our friendly chat agents, or talk with a helpful sleep expert in a store near you.

What is the best mattress for couples with different comfort preferences?

That really depends on your level of comfort. This is why using bedMATCH® is so important. You and your partner can try bedMATCH® at the same time and it will recommend mattresses that fit what you and your partner need. Additionally, you can try a split king mattress. This allows each of you to find the perfect mattress that's right for your individual needs.

Product Guidance

What is bedMATCH® and how does it work?

bedMATCH® is Mattress Warehouse’s state-of-the-art, patented diagnostic sleep system that does what our competition cannot — it makes scientific recommendations on the best mattress designed specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type, but for your sleep preferences and needs. bedMATCH® takes the guesswork out of buying a new mattress.

How long does it take to break in a mattress?

It usually takes about 30 days to truly break in a mattress. When you get your new mattress, you might be surprised that it doesn’t feel the same way it did in the store. That’s because many people have tried out the mattress in the store, which breaks it in, while you’re the first person to sleep on your new mattress. After 30 days, your mattress will feel like it did in the store and stay that way until it’s time to get a new one.

Do I have to flip or rotate my mattress?

Most newer mattresses don't need to be flipped, but it is recommended that you rotate your mattress 180 degrees every six months. You can read more about flipping and rotating your mattress here.

What is the difference between a standard profile and a low profile box spring?

A standard box spring is about 9 inches tall, whereas a low profile box spring is 5 inches tall. Choosing which type to get depends on how comfortable you are sleeping higher off the ground. When you add a mattress to a standard box spring, you could end up being several feet off the ground. If you'd rather sleep a little closer to the floor, it's probably best to go with the low profile box spring.

How often should you replace your mattress?

The Better Sleep Council recommends replacing your mattress every 7-10 years. Of course, there are a lot of things that factor in the decision to replace your mattress. Have you been rotating your mattress like you should (every six months)? Are you still getting good sleep throughout the night without your mattress waking you up? Does your mattress still provide the right level of support? Do you have a mattress protector covering it to keep dust mites and other nasty things from accumulating inside? Do you wake up with back or other pains every morning? These are just a few of the questions to ask yourself. As long as you take care of your mattress – and it’s not causing you any issues – it can last for a while.

How do you dispose of a mattress?

We partner with recycling companies such as Resource Recycling and Recycling Works to deconstruct old mattresses and recycle their materials. These materials, like metal from box springs and innerspring coils, and cotton from mattress padding, are stripped and sterilized, provided to up-cycling companies, and used to make goods such as dog beds and carpet pads. You can read more about Mattress Warehouse's Green & Clean Initiative here.

What is a mattress in a box?

A mattress is in a box is just that, one that comes sealed inside of a box. The mattress is usually made of memory foam or a hybrid of memory foam and innersprings and is vacuum-sealed in a bag. Once you open the box and remove the mattress from the plastic covering, it will unwind and return to its normal mattress shape.

What is an adjustable base?

An adjustable base is a type of bed frame that gives you the power to raise your head, your feet and legs, or both. Certain adjustable bases come with: USB power slots so you can charge your phone; a wireless remote; massage features; and even the ability to help improve your snoring. It just depends on which adjustable base you select. You can learn more about adjustable bases here.

What is a hybrid mattress?

A hybrid mattress is the combination of a memory foam mattress and an innerspring mattress. While it is soft, the coils inside the mattress provide additional support, giving you that “just right” feel throughout the night. They can sometimes be a little more durable than memory foam mattresses while adding additional support throughout the night.

What is a plush mattress?

A plush mattress mattress is flexible and easily conforms to the body. When you lie on it, you should sink in, but not so much that you struggle to get up and out of bed. These mattresses are great for light sleepers — especially those who sleep with a partner. This is because a plush mattress absorbs motion, so if your partner is tossing and turning during the night, you are less likely to wake up.

What is a split mattress?

A split mattress is one that is best suited for couples. A split king mattress is ideal for those couples who have different sleeping needs, e.g., one needs a firm mattress while the other prefers a softer feel. It's also great for couples who want to add an adjustable base (which also comes in split configurations). This way, you can lift up your head without disturbing your partner.

Can you put a mattress on the floor?

You can, but there’s a very good chance it will void the warranty on your mattress. Your mattress needs some type of base, whether it’s bed rails with box springs, a platform bed with slats for support, or an adjustable base. Your mattress needs support so it can support you.

Is a mattress tax deductible?

According to Intuit (the makers of TurboTax) you can deduct a mattress on your taxes. However, it has to be a medical expense, which means it would need to be a “hospital” type mattress. Plus, you might have to verify it is a medical expense later on if you do claim it as a deduction.

Can you wash a mattress pad?

It’s important to follow the care instructions that came with your mattress pad. That being said, most vinyl-backed mattress pads can be washed on the gentle cycle using mild detergent. If it’s recommended to machine dry, do so only on low heat.

What is the difference between a box spring and foundation?

Box springs are used if you are using bed rails. If you have a foundation, such as a platform bed, it comes with slats that lay across the width of your bed so you don’t need box springs. You also do not need a box spring if you have an adjustable base.

Shipping and Delivery

Does Mattress Warehouse have shipping and delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Does Mattress Warehouse take away my old mattress/box spring?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $19.99 removal fee per item removed. Please note, we will not remove soiled and/or stained bedding due to potential biohazard risk.

Will Mattress Warehouse help set up my mattress and/or furniture?

Yes. If you purchase your mattress and/or furniture from Mattress Warehouse, we will set it up for you. However, we cannot assemble furniture purchased from a different store.

Customer Service

What if I don’t like my new mattress? What is your cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort exchange. You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

What should I expect from my new mattress?

The first thing you might notice is that your new mattress doesn't quite feel like the one you tried out in the store. That's because the ones in the store have been "broken in" by others who have tried out the mattress. Since your mattress is 100 percent new, it hasn't been broken in yet. We ask our customers to give it at least 30 days before you decide you want to switch to a different mattress. That gives you time to "break in" your new mattress. If you've purchased a mattress-in-a-box, it might smell a little funny once you remove it from the plastic. That smell should dissipate after 24 hours.

What are the details of your One-Year Price Guarantee?

It's simple — if you find a better price at any of our local competitors, we’ll match it, plus 50 percent of the difference. This is our promise to you and it is valid for a full year after purchase. With the exclusive Mattress Warehouse 1-year price guarantee, there is no need to go anywhere else. Our large warehouse selection and bedMATCH® technology allow you to find the bed that is perfect for you, and our already low warehouse prices combined with the 1-year price guarantee means you can shop with 100 percent confidence.

Don’t see the answer to your question? Contact us!