100% Mattress Comfort Guarantee
Mattress Warehouse's 100% Comfort Guarantee
Mattress Warehouse is dedicated to ensuring customers get quality sleep every night. With our comfort exchange policy, Mattress Warehouse is focused on making you 100% satisfied.
100% of your comfort comes from your mattress and pillows, so why not protect your sleep with a guarantee? Only Mattress Warehouse sleep professionals use the patented bedMATCH® diagnostic sleep system - pairing you with a mattress that uniquely suits your body type, weight distribution, temperature preferences, and other important factors. Combine that with Mattress Warehouse’s 100% Comfort Guarantee, and you can be confident that you are making the best choice for your sleep needs.
To ensure the best sleep experience, we have worked with our vendors to provide a comfort guarantee on most of the brands we carry, valid for 120 days after purchase. Please note, the purchase of a mattress protector when purchasing your mattress is required for any mattress to be eligible for exchange under our Comfort Guarantee. Before executing a comfort exchange, you must use your mattress for 30 days and allow it to properly break in. If, after 30 days, you are not satisfied with the comfort of your original selection, simply contact us to begin the process for your one-time comfort exchange. You will receive 100% credit of original purchase toward the current ticketed price of the replacement mattress. The exchange must be of equal or greater value; no refunds will be given, and you are responsible for any difference above and beyond the amount of your credit. You must pay a standard delivery fee, plus an additional $25 per piece removal fee upon exercise of all comfort exchange claims, regardless of value. Adjustable bases, foundations, pillows, protectors and frames are not eligible for comfort exchange.
Law tags must be attached to the original merchandise and the mattress must be in a sanitary condition; clean, free of tears, burns, and stains of any kind. Please note that for the safety of our employees, we will not remove mattresses with bio-hazards such as blood, urine, feces or signs of infestation.
100% of the time, Mattress Warehouse cares about you. If you have any questions regarding either policy or would like to speak to someone about an exchange, please contact cservice@mattresswarehouse.com or call 301-682-8504, Option 3.
Eligibility on the Comfort Guarantee Program for various products in our lineup applies to residents within 30 miles of our Mattress Warehouse locations.
*Comfort Guarantee period varies from “up to 120 days” to “up to one year,” depending on the manufacturer.
*All mattress brands must be exchanged within 120 days, with the exception of Nectar. Nectar mattresses must be exchanged within 1 year.