Adjustable Base Troubleshooting

Is your adjustable base product not working properly? We know that this can be frustrating, but we want to help, by providing answers to some common issues that arise. Below are some FAQs as well as product videos to help you troubleshoot your issue. If your issue can not be solved via the information provided or via a trouble-shooting video, please find the tech support phone number of your adjustable base manufacturer below for additional support. 

Activating Child Safety Lock 

To activate the child safety lock feature, press and hold the HEAD UP and HEAD DOWN buttons together for approximately 6 seconds. The remote backlight will flash twice. When the backlight goes away, the remote is now in Child Lock. While in Child Lock, pressing remote buttons will yield no movement of your base. 

Deactivating Child Safety Lock

To deactivate the child safety lock feature, press and hold the FOOT UP and FOOT DOWN buttons together for approximately 6 seconds. The remote backlight will flash twice. When the backlight goes away, the remote is no longer in Child Lock and the remote will control the base as normal. 

Activating Child Safety Lock 

To activate the child safety lock feature, press the HEAD MASSAGE button and HEAD DOWN button simultaneously.

Deactivating Child Safety Lock

To deactivate the child safety lock feature, press the FOOT MASSAGE button and FOOT DOWN button simultaneously.

Activating Child Safety Lock 

To activate the child safety lock feature, press the HEAD MASSAGE MINUS button and HEAD UP button simultaneously.

Deactivating Child Safety Lock

To deactivate the child safety lock feature, press the FOOT MASSAGE MINUS button and FOOT UP button simultaneously.

Adjustable Base 

If one or more of the functions on the bed base have stopped operating:

• Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the base.
• Check to ensure the green LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
• Unplug the base for 1 minute to reset the electronic components.
• Plug bed base into a different electrical outlet, or test current outlet with another working appliance (a grounded, electrical surge protector is recommended).

Remote

• Ensure that your remote batteries are properly installed or do not need replacing.
• Ensure Child Lock feature is not enabled. See Child Safety Lock information on the left side of this page.

If your issue is not resolved by following the instructions above, please locate the serial number on the warranty card or back of the remote control and call the customer service team number on the left side of this page.