Mattress Warehouse Do Not Call & SMS Compliance Policy

Mattress Warehouse is committed to protecting the privacy and preferences of our customers. While we do not engage in telemarketing phone calls, we do send marketing and transactional SMS messages to customers who have opted in. We use Klaviyo as our SMS service provider and comply with all applicable laws and industry best practices, including those recommended by Klaviyo and required under the Telephone Consumer Protection Act (TCPA).
1. SMS Consent and Usage
Mattress Warehouse only sends SMS messages to individuals who have provided express written consent, typically by checking an opt-in box at checkout, completing a form on our website, or signing up for text alerts. We use SMS messages to share:
•    Promotional offers and sales
•    Transactional updates (e.g., order confirmations)
•    Reminders (e.g., cart or browsing follow-ups)
Message frequency may vary based on user interaction. Message and data rates may apply.
2. Opting Out of SMS Messaging
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Once you opt out, we will remove your number from our SMS list and no longer send you promotional messages.
3. Internal Do Not Contact List
Mattress Warehouse maintains an internal Do Not Contact list in accordance with the Telemarketing Sales Rule. If you request to be added to our list—whether via SMS opt-out, phone call, email, or postal request—we will honor your request within 1–2 business days and ensure that your number is excluded from all future SMS campaigns.
4. How to Submit a Do Not Contact Request
You can request removal or ask for a copy of this policy by:
•    Replying “STOP” to any SMS message
•    Emailing us at: mw_cares@mattresswarehouse.com
•    Calling us at: 1-866-637-3778
•    Mailing a written request to:
Mattress Warehouse
4949 New Design Rd
Frederick, MD 21703

Please include your name and the mobile number you’d like us to exclude.
5. Data Handling and Privacy
Mattress Warehouse uses Klaviyo to send and manage SMS communications. As part of that process, your phone number and related data are securely stored and processed in accordance with our Privacy Policy. We do not sell or share your mobile number with third parties for their own marketing purposes.